Articles are qualified for change only if they are defected, in wrong size, or incorrect. In case of home article exchange, it should be in Fay Clothing original home packing. Similarly, with articles that are delivered in boxes such as the Unstitched Women’s collection, Menswear and semi-formal pieces that are delivered in garment bags must be returned with their original packaging.

 It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.

 Articles purchased on discount or on sale are not qualified for exchange. Similarly, Fragrances, Cosmetics and Intimate apparel cannot be exchanged. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual.